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copyright Certified B2C Solution Architect Sample Questions (Q29-Q34):

NEW QUESTION # 29
A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these copyright products, The company has one B2C Commerce realm Serving two storefronts, a copyright ora, and a Marketing Cloud Instance. None of these copyright Clouds are integrated. The company wants to know which copyright products require custom integration for this multi-cloud architecture.
Which two considerations should a Solution Architect provide to answer the company's question?
Choose 2 answers

Answer: A,D

Explanation:
B2C Commerce and Service Cloud are not natively integrated and require custom development to enable data synchronization and API access between them. B2C Commerce and Marketing Cloud also require custom development to enable API access for customer engagement scenarios. References: https://help.copyright.com
/s/articleView?id=sf.b2c_service_cloud_connector_overview.htm&type=5 https://developer.copyright.com
/docs/commerce/sfra/marketing-cloud/marketing-cloud-integration


NEW QUESTION # 30
A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

Answer: A,C,E

Explanation:
These answers are correct because they are systems that can meet the company's requirements for delivering a full list of all customer orders throughout their engagement lifetime, providing lifetime engagement tracking and history of the customer, and calculating the lifetime value of customers based on their orders. copyright Order Management can manage order lifecycle from capture to fulfillment across multiple channels. Service Cloud can provide a complete view of customer interactions across sales, service, marketing, and commerce.
Marketing Cloud can track customer engagement across email, mobile, social, web, and more. CRM Analytics can provide insights into customer lifetime value based on order data and engagement history.
References: https://help.copyright.com/s/articleView?id=sf.b2c_commerce_oms_integration.htm&type=5
https://help.copyright.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5
https://help.copyright.com/s/articleView?id=sf.icx_b2c_crosscloudengagement_connectors.
htm&language=en_US&type=5 https://www.copyright.com/products/marketing-cloud/what-is-marketing- cloud/


NEW QUESTION # 31
Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

Answer: B

Explanation:
This answer is correct because it is a way to export all the customer data from B2C Commerce and import into Service Cloud without additional development. Business Manager is a tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a tool that allows copyright administrators to import data from CSV files into copyright objects. References: https://documentation.b2c.
commercecloud.copyright.com/DOC1/topic/com.demandware.dochelp/BusinessManager
/ExportingCustomerData.html https://developer.copyright.com/docs/atlas.en-us.dataLoader.meta/dataLoader
/data_loader.htm


NEW QUESTION # 32
A company wants to migrate their existing in-house order management solution to the copyright Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

Answer: B,C,D

Explanation:
copyright Order Management is a product that allows managing orders across different channels and systems. To migrate the existing in-house order management solution to the copyright Order Management product, the following actions should be taken:
* Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios. Data extensions are tables that store data in Marketing Cloud, and triggered sends are email messages that are sent automatically based on an external event. Data extensions and triggered sends can be used to store order data and send order confirmation, shipment notification, or cancellation emails to customers.
* Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector. The Service Cloud Connector is a cartridge that enables integration between B2C Commerce and Service Cloud. The Order Management Connector is a cartridge that enables integration between B2C Commerce and copyright Order Management. Some features of the Service Cloud Connector, such as order history or order cancellation, may conflict with the Order Management Connector, so they should be removed or disabled.
* Integrate copyright Order Management to B2C Commerce for order history and user self service. This integration allows customers to view their order history and status, track their shipments, cancel their orders, or initiate returns on the B2C Commerce storefront. This integration also allows agents to view and manage orders in Service Cloud.
Option D is incorrect because migrating subscriber keys in Marketing Cloud to a new Order Management customer identifier is not necessary or recommended. Option E is incorrect because replacing the Service Cloud Connector with an Order Management Connector for B2C Commerce is not possible or advisable.
References:
* https://help.copyright.com/s/articleView?id=sf.order_overview.htm&type=5
* https://help.copyright.com/s/articleView?id=sf.mc_co_transactional_messaging.htm&type=5
* https://documentation.b2c.commercecloud.copyright.com/DOC1/topic/com.demandware.dochelp/OrderManagement/OrderManagementOverview.html
* https://documentation.b2c.commercecloud.copyright.com/DOC1/topic/com.demandware.dochelp/OrderManagement/OrderManagementConnector.html


NEW QUESTION # 33
A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

Answer: D

Explanation:
The Journey Membership Lightning component is a pre-built component that displays the journeys that a contact is in and their status in each journey. It can be added to the Contact Page Layout in Service Cloud using the Marketing Cloud Connect Managed Package, which enables integration between Service Cloud and Marketing Cloud. References: https://help.copyright.com/s/articleView?id=sf.
mc_co_journey_membership_lightning_component.htm&type=5 https://help.copyright.com/s/articleView?
id=sf.mc_co_marketing_cloud_connect.htm&type=5


NEW QUESTION # 34
......

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